Ticket Protection Plan PLUS Coverage and Conditions

In order to ensure peace of mind and protect your vacation, Ticket Protection Plan PLUS is essential for rail travelers. Rail passes are like cash. If you are traveling in Europe and your rail pass is lost or stolen, you will not receive a refund unless you have Ticket Protection Plan PLUS. Under the Ticket Protection Plan PLUS Program, you are entitled to a full refund of the unused portion of your original rail passes or rail and drive passes. This service is available for only $14, and covers all rail passes issued by this site.

You must purchase rail Ticket Protection Plan PLUS at the same time as the your pass. When you order your pass online, you will see that the box for Ticket Protection Plan PLUS is already set to accept. If you do not want to participate in the Pass Security Program you may change this and decline the protection.

LiveTravel Emergency Travel Services

• Hotel finder: No matter what time of day you arrive and no matter where you are in the world, if you are looking for a place to stay, LiveTravel can help. They’ll make lodging recommendations based on your specific needs and we’ll make reservations for them
• Last-minute flight changes: In the event that you need to make a last minute or emergency flight changes, all you need to do is call LiveTravel and they’ll make all of the travel arrangements. LiveTravel is open 24/7 and can be accessed from anywhere in the world.
• Lost baggage tracing: Through Bag Trak, the industry’s premier baggage tracing system, we’ll help find your lost or delayed baggage and make sure it is delivered no matter where you are in the world. All you have to do is give LiveTravel a call and they’ll do the rest!
• Rental car reservations: When arriving at the airport and a reserved rental car isn’t available, all you have to do is call LiveTravel and they’ll find you the car you need at the price you’re looking for!
• Urgent message relay: During emergency or legal situations, LiveTravel will transmit and message you request to family, friends or business associates
• Lost credit card assistance: If your wallet is stolen or you misplace your credit card LiveTravel will assist in notifying the credit card company and canceling your credit cards as well as obtaining a replacement card.
• Lost item assistance: If you loose an essential item while traveling, LiveTravel can help find a replacement item; or if the item is found, they can assist in making sure it is returned to you

Travel Medical Assistance - 24 hour assistance help line

• Automated case notifications: Travel Guard’s system program allows for notifications to be made on a regular schedule to your family and related parties with regard to ongoing assistance cases
• Claims procedure advice: Travel Guard’s knowledgeable and experienced staff of claims analysts is available to help you understand procedures and obligations as they relate to medical and other claims that arise while traveling.
• Case coordination and management: Travel Guard will help you negotiate the confusing maze of medical and other services while abroad. Social medical systems, private clinics, remote locations all contribute to the confusion you feel when accessing medical services overseas.
• Cost containment and recoveries: Travel Guard will assist you in reducing and containing costs associated with medical services while not compromising the quality of the services rendered
• Cost control of medical services: Travel Guard is your advocate when it comes to medical charges. Their staff negotiate the best possible cost for you based on the usual and reasonable cost for similar procedures in that location
• Direct hospital and provider billing: Whenever possible Travel Guard will assist with the direct billing and settlement to a hospital or other medical service provider. If there is insurance involved, we will assist with the transfer of information so that the bill can be settled promptly and correctly.
• Dispatch of doctor / nurse on call: If you are unable to get to a doctor Travel Guard will send on to you. If you just need to consult with a nurse about your medical condition Travel Guard will make that happen.
• Emergency family travel arrangements: If family guest require emergency travel arrangements while you are suffering from a medical condition Travel Guard will arrange booking and return to their home.
• Eyeglass and corrective lens replacement: Loosing your glasses or corrective lenses can destroy a trip; Travel Guard put you in touch with an eye professional who will replace the lost item as quickly as possible. Travel Guard will also coordinate the transfer of eye prescription information.
• Family liaison and message relay: Travel Guard will facilitate communications between you and your family if you are unable to do so regardless of accident or illness.
• Hospital and provider bill auditing: At your direction Travel Guard will be pleased to audit hospital and medical provider bills to assure that you are paying only those bills they actually incurred and that all charges for those services have been correctly applied.
• Inpatient case management: If you are hospitalized Travel Guard will assist in the management of your medical and related services until you are discharged
• Medical monitoring: If medical care is needed while traveling, Travel Guard will designate one of their assistance coordinators and one licensed medical advisor to closely monitor you medical condition and treatment from initial admission to discharge. Upon request, the assistance coordinator will continually update a designated family guest and personal physician of your condition and treatment.
• Medical referrals: Travel Guard will provide the name, address, telephone number and office hours of English speaking medical and health care professionals in the area of travel. Final selection of the medical care provider is your responsibility
• Outpatient case management: Even if you are not hospitalized, Travel Guard will manage your outpatient medical care and related services so you can anticipate a full recovery and return home.
• Relative or visitor to beside: Arrangements for relatives or visitors to travel to your bedside can be made through the 24 hour assistance help line
• Repatriation of mortal remains: In the event of a death while traveling, Travel Guard will arrange for the preparation and air transportation of your mortal remains to be returned.
• Return of dependant children: Should you have a medical event while traveling Travel Guard will arrange for the return of all dependant children traveling with them to their home.
• Return of guest and traveling companions home: Should a crisis at home while you are traveling, Travel Guard will arrange for your return and your travel companion to their home.
• Road ambulance to nearest home country hospital: Travel Guard will arrange for a road ambulance to meet and transport you to the nearest hospital in your home country upon arrival if you medical condition requires
• Utilization monitoring and reporting: Medical case monitoring of medical service utilization can be performed and reported on your behalf.

Concierge Services:

• Student services: From locating a McDonalds in Prague to a nightclub in Venice, Travel Guard can assist you with your specific needs.
• Door-to-door transportation: Whether it’s from the airport to the hotel or a business meeting to dinner, Travel Guard can reserve a car to take you to wherever you need to be.
• Event tickets: Travel Guard can help you locate tickets to sporting, theatre, concert or other events throughout the world. (Based on availability)
• Floral services: Never miss a birthday, anniversary or special day while traveling. You just need to call and we’ll make sure a special bouquet is sent to that special someone when you can’t be there to celebrate.
• Golf course referrals and tee times: Travel Guard can assist with making tee times and suggesting course recommendation for golf courses throughout the world. (Tee times based on availability)
• Restaurant recommendations / reservations: No matter where you happen to be in the world Travel Guard have thousands of restaurant recommendations. Call LiveTravel anytime of day and they’ll find the type of restaurant you are looking for and they’ll make the reservations if requested. (Reservation based on availability)

Worldwide Travel Assistance:

• Emergency cash assistance: Travel Guard will assist you in contact a cash wire provider and help you obtain a cash advance
• Currency conversion or purchase: Travel Guard can provide local currency rate based on data they receive at the exact time/date of the request
• Latest travel delay reports: Find out if a strike, weather or other issues may delay your travels worldwide
• Latest travel medical and safety advisories: Travel Guard has immediate access to the World Health and Center for Disease Control data on any medical issues worldwide. In addition they have access to safety concerns as well.
• Translator or interpreter services: Travel Guard can assist you with any language.
• Visa / passport requirements: Travel Guard can advise you on the specific needs when traveling abroad. They can direct you to obtain the applicable documents so you can enjoy your trip.
• Inoculation information: Travel Guard will provide the most accurate, up to date information regarding inoculation requirements for the countries to which you are traveling.
• Legal referrals: Travel Guard will provide the name, address, telephone number and office hours of English speaking legal professionals in the area you are traveling. Final selection of a legal professional is your responsibility.
• Security and intelligence evacuations: Should you require immediate departure from a country due to security or intelligence reports that advise your evacuation, Travel Guard will assist in arranging transportation.
• Government and consulate liaison: Travel Guard is your advocate when it comes to communicating and working with government and/or consulate offices. Their multi-lingual staff are skilled at cutting through the red tape and getting you the answer you need.
• Lost item replacement shipping: If you lose and essential item while traveling, Travel Guard can help find a replacement item and have it shipped to you, no matter where you are in the world.
• Lost passport and travel document assistance: If your passport or travel document are lost, stolen or damaged while traveling, Travel Guard will assist in getting you the documentation you need to expedite a quick replacement
• Weather inquiries: Before or during a trip, travelers can call 24/7 from anywhere in the world to get a detailed weather forecast for locations throughout the world
• Bail arrangement and cash assistance: If you require bail assistance while traveling, Travel Guard will help locate a reputable bail bondsman in the area of travel
• Prescription assistance: Travel Guard will help assist in promptly replacing lost, forgotten or stolen prescription medicines (including medicines, eyeglasses, and corrective lenses) and help obtain the necessary medical and government authorizations to deliver them to you from an appropriate supplier.

Terms and Conditions of the program are as follows:

Agreements
We will reimburse the pass holder(s) named on the rail pass issued by this site for the theft or accidental loss of the rail pass, subject to the following Exclusions, Limitations and Conditions.

• A Loss means the theft or accidental loss of the rail pass
• Effective period of coverage is the period from the moment the pass holder leaves on their trip until the moment they return
• Program agreements apply only to loss sustained during the effective period

Exclusions
This program does not apply to any loss caused by

• Delay, detention or confiscation by customs officers, officials, police or other security officers
• War, invasion, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection of military or usurped power
• Any dishonest, fraudulent or criminal act by the pass holder
• Damage due to wear and tear, gradual deterioration, vermin, or inherent vice

Limits of Liability
The limits of liability shall be the lesser of the actual cash value of the rail pass at the time of the loss; or the unused portion of the rail pass - which is calculated by the total number of valid days allowed within the rail pass duration less the valid days used.

The loss date shall be the date on which the pass holder first became aware of the loss of the rail pass or the date 24 hours prior to the reporting of the loss to the police under the following condition #2, whichever is later.

Conditions
Each claim will be reimbursed, for the unused value of the original lost or stolen pass, to the individual who paid for the coverage and met all the requirements as described herein.

1. The pass holder is responsible for the safety, security and supervision of the rail pass
2. The pass holder should file a police report within 24 hours of the loss or theft of the pass
3. The pass holder must either purchase a replacement rail pass or point to point tickets for the remainder of the trip. (Air and bus tickets do not apply)
4. Notice of the claim must be given to us within 30 days of return from their trip
5. To submit a claim, pass holder must follow all steps under the section “To File a Claim”
6. If any claims made under this program are covered by any other valid and collectible insurance or indemnity, we will only pay the difference between the amount paid under the other policy and the total amount which would otherwise be payable under this program
7. No change to this program will be valid unless outlined in writing and signed by us
8. No legal action may be brought to recover on this program within 60 days after a claim has been submitted as required herein, and no such legal action may be brought after one year from the requirement time for a claim to be filed
9. Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law

To File a Claim

Follow these simple steps in order to make a claim:

• Report loss/theft to local police within 24 hours.
• Purchase a new pass or rail ticket for the remaining days.

Within 30 days after returning home,

Send us:

1. A notarized written report that includes the pass holder’s name, the date the pass was validated, how many days were unused, and a description of what happened to the pass.
2. Your official police report and your replacement ticket receipt.
3. Also include a copy of your airline, ferry, coach or Eurostar ticket receipt.

Please make a photocopy of all documents for your own records.

Send all evidence to:

RailRocket.com
Claims Dept.
48 Glen Avenue
Newton Centre , MA  02459   USA